SHIPPING POLICY

Last updated: 24 September 2026

Thank you for shopping with Hej Hemma. Below you’ll find information about how we prepare, ship and deliver your order.

1. WHERE WE SHIP

Hej Hemma currently ships physical products to the Netherlands and selected countries within the European Union.

The available shipping destinations and shipping options for your order will be shown during checkout.

If your country or region cannot be selected at checkout, we are currently unable to ship the selected product(s) to that destination.

Digital products are delivered electronically and are not subject to this Shipping Policy.

2. PRODUCTION AND FULFILMENT

Many Hej Hemma products are made or printed especially after an order is placed.

We work with specialised third-party production and fulfilment partners to manufacture and ship our physical products. This means that your order may be produced, packed and shipped from a location different from our business address.

Some products may be produced and shipped from outside your country of residence.

Because products are made or printed on demand, production time is separate from shipping time.

3. DELIVERY TIMES

Estimated delivery times may vary depending on the product, production location and delivery destination.

Where available, an estimated delivery timeframe or delivery date will be displayed on the product page or during checkout.

Please note that delivery estimates include or depend on both production and transit time and are estimates rather than guaranteed delivery dates, unless we have expressly agreed otherwise.

Orders may occasionally take longer due to production delays, carrier delays, public holidays, customs processing or other circumstances outside our reasonable control.

Where required by applicable consumer law, orders will be delivered within the agreed delivery period or, where no specific period has been agreed, without undue delay and no later than 30 days after the order has been concluded.

If a significant delay affects your order, please contact us at hej@hejhemma.com.

4. SHIPPING COSTS

Shipping costs depend on the products in your order and the delivery destination.

The applicable shipping costs will be clearly displayed during checkout before you complete your purchase.

We may offer free shipping or promotional shipping rates from time to time. Any applicable conditions will be displayed in our store.

5. MULTIPLE PACKAGES

Because we work with production and fulfilment partners, products within the same order may occasionally be produced or shipped separately.

As a result, you may receive more than one parcel and parcels may arrive on different days.

Where available, separate tracking information will be provided for each shipment.

6. TRACKING

When tracking information is available, you will receive it by email after your order has been shipped.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

You may also be able to view available order and tracking information through your Hej Hemma customer account.

7. DAMAGED ORDERS

Hej Hemma remains responsible for your order while it is being delivered to you in accordance with applicable consumer law.

If your order arrives damaged, please contact us as soon as reasonably possible at hej@hejhemma.com.

Please include:

• your order number;
• a photograph of the complete product;
• a clear photograph of the damage; and
• photographs of the packaging where relevant.

Please keep the product and its original packaging until we have reviewed the issue.

Do not return a damaged or defective product before contacting us. Depending on the circumstances, a return may not be necessary and we may be able to arrange a replacement or another appropriate solution.

Your statutory rights remain unaffected.

8. LOST OR MISSING ORDERS

If your order has not arrived within the estimated delivery timeframe, please first check your tracking information, where available.

If there is no useful tracking update or you believe your parcel may be lost, contact us at hej@hejhemma.com with your order number.

We will investigate the shipment with our fulfilment partner or carrier where appropriate.

If an order is confirmed as lost, we will provide an appropriate remedy in accordance with applicable consumer law, such as replacement or refund.

9. INCORRECT OR INCOMPLETE ADDRESS

Please make sure your delivery address is complete and accurate before placing your order.

If you notice an error after placing your order, contact us as soon as possible at hej@hejhemma.com. Because some products enter production quickly, we cannot guarantee that an address can still be changed.

If a parcel cannot be delivered because an incorrect or incomplete address was provided, additional costs for reshipping may apply where permitted by law.

10. CUSTOMS, DUTIES AND IMPORT CHARGES

Orders may be produced and shipped from different locations depending on the product and destination.

Where customs duties, import taxes or other import charges may apply, we will provide information as required by applicable law.

Any charges that the customer is required to pay will be disclosed where required before purchase.

11. RETURNS

Shipping and delivery are separate from our return arrangements.

For information about returning a product, exercising your right of withdrawal, damaged or faulty products and refunds, please see our Return & Refund Policy.

Please do not send products directly to one of our production or fulfilment partners unless we have specifically instructed you to do so.

12. CONTACT

If you have any questions about shipping or delivery, please contact:

Hej Hemma
Operated by Socially Sanne
Email: hej@hejhemma.com